LEGAL REFERENCE

Our Terms Shape Your Account

These Terms & Conditions set out how 389sports operates, what you can expect from your account, and how we handle gameplay, payments and disputes. We've built them around...

Account RulesGameplay PolicyPayment TermsDispute ResolutionIndonesia-Focused

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Policy Posture & Jurisdiction

389sports operates under the terms outlined in this document and applies them consistently across all supported regions in Indonesia. These Terms & Conditions govern your use of our platform, including account creation, gameplay, deposits via DANA, OVO, GoPay and QRIS, withdrawals, and dispute handling. By opening an account with us, you agree to these terms. We reserve the right to update them

with notice. If you have questions about how these terms apply to your account or region, our support team is ready to clarify.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

HELP CHANNELS

Policy Questions & Support

Team online

Live Chat

Open the chat widget on your account dashboard. Our team responds to policy questions and account concerns during business hours and can walk you through any term that affects your gameplay or payments.

Email Support

Send detailed questions about these Terms & Conditions to our support inbox. We'll reply within 24 hours with clarification on account rules, payment policies or dispute procedures relevant to your situation.

Account Settings

Review your account preferences, payment method settings and communication choices directly in your dashboard. You can update your contact details or adjust notification preferences anytime to stay aligned with our terms.

PLATFORM TRUST SIGNALS

Why These Terms Matter

Transparent Rules

Every term is written to be clear. We don't hide conditions in fine print. Your account rules, gameplay limits and payout timelines are spelled out so you know exactly what to expect.

Indonesia-Aligned

These terms reflect how we operate in supported Indonesian regions. Payment methods like DANA, OVO, GoPay and QRIS are integrated into our policy framework, not added as afterthoughts.

Dispute Clarity

If a disagreement arises about gameplay, payouts or account status, our terms lay out the resolution path. We commit to fair review and timely response for all account disputes.

Account Security

Our terms define how we protect your account, handle your payment data and keep your login credentials safe. Security isn't optional — it's built into every term we've written.

Payment Integrity

Deposit and withdrawal terms are explicit. We outline processing times, fee structures and the role of DANA, OVO, GoPay and QRIS in your transaction flow so there are no surprises.

Regular Updates

We review these terms regularly and notify you of changes before they take effect. You'll always have a clear version of what governs your account and gameplay experience.

Consistency Across Our Pages

Account Policy

Our account terms align with signup rules and profile management guidelines published on our account page.

Gameplay Rules

Betting limits, table rules and slot mechanics referenced here match the gameplay policies detailed in our lobby guides.

Payment Terms

Deposit and withdrawal procedures outlined here are consistent with payment method pages for DANA, OVO, GoPay and QRIS.

Dispute Process

Our dispute resolution steps here align with the complaint handling procedures published in our support documentation.

Privacy Alignment

Data handling terms in this document are consistent with our Privacy Policy and how we manage your personal information.

Bonus Terms

Any promotional terms referenced here match the bonus rules and conditions posted on our promotions board and account dashboard.

Responsible Play

Account limits and gameplay safeguards mentioned here are consistent with tools available in your account settings and dashboard.

What Defines Our Policy

Clear Account Rules

We spell out what you can do with your account, how to verify your identity and what happens if terms are breached. No hidden conditions — just straightforward account governance.

Gameplay Boundaries

Betting limits, table minimums and slot mechanics are defined upfront. You know the rules before you place a bet, so gameplay is predictable and fair.

Payment Transparency

Deposit and withdrawal timelines, fee structures and the role of DANA, OVO, GoPay and QRIS are explicit. Your money moves on a schedule you can count on.

Dispute Resolution

If something goes wrong — a payout question, a gameplay dispute or an account issue — our terms outline how we investigate and resolve it fairly and quickly.

Data Protection

Your personal information and payment details are handled according to strict security standards. We outline what data we collect and how we keep it safe.

Term Updates

We notify you before changing these terms. You'll always have a current version and time to review changes before they apply to your account.

Terms & Conditions Questions

If you breach a term — such as using multiple accounts, attempting fraud or violating gameplay rules — we'll review the breach and may restrict your account, suspend withdrawals or close your account entirely. We'll notify you of the violation and give you a chance to respond before taking action.

Our payment terms cover deposit and withdrawal procedures for all four methods. Processing times, fees and transaction limits are outlined in the payment section. Each method has its own terms, which we reference alongside our own policies so you see the full picture.

No. We'll notify you of any material changes to these terms before they take effect. You'll receive notice via email or in-app message. If you disagree with a change, you can close your account before the new terms apply.

Contact our support team with details of your dispute. We'll investigate the transaction, review gameplay logs if needed and respond within five business days. If you're unsatisfied, we'll escalate to our disputes team for final review and resolution.

These terms remain in effect for as long as your account is active. They govern every session, every bet and every transaction. If you close your account, the terms no longer apply, but any disputes or claims arising during your account lifetime remain subject to these terms.

These terms apply consistently across all supported regions in Indonesia. However, local payment methods like DANA, OVO, GoPay and QRIS may have region-specific processing times or limits. We'll flag any regional differences in the payment section or your account settings.

You don't have to open an account. If you've already opened one and disagree with a term, you can close your account anytime. We'll process any outstanding balance according to our withdrawal terms and close your account within two business days.