Privacy Policy at 389sports
This is the privacy policy page for 389sports. We wrote it to tell you exactly what data we collect when you open an account, why we keep it...
Our Privacy Posture and Data Handling
We process your data under privacy rules that apply in Indonesia and the supported regions where 389sports operates. When you register, we collect your name, contact details and verification documents so we can confirm your identity and keep your account secure. Wallet activity tied to DANA, OVO, GoPay or QRIS is logged purely for transaction integrity and audit trails. We don't sell
your data. We share it only with payment partners, regulators and fraud-prevention services where local law permits. You can request access, correction or deletion at any time by writing to our privacy team, and we'll respond within the timelines our policy commits to.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
Privacy Contact Channels
Privacy Email
Write to our data protection officer for access requests, corrections or deletion of your account records. We aim to respond within seven working days for Indonesia accounts.
Live Chat
Open the chat bubble from the lobby and ask for the privacy desk. The agent will route your data query to the right team and log a reference number for you.
Account Settings
Head to your profile to download a copy of your data, update contact details or close your account. Changes apply across our casino, slots and sportsbook tabs.
How We Review This Policy
Legal Counsel
Our policy text is checked by counsel familiar with Indonesia data rules before each revision goes live. Edits are versioned so you can see what changed and when.
Security Team
Our internal security team reviews how account data is stored and encrypted every quarter. Findings feed back into this policy so the wording matches what we actually do.
Payment Audits
DANA, OVO, GoPay and QRIS flows are audited for data minimisation. We only pass what the rail needs to settle your deposit or withdrawal — nothing extra.
Retention Reviews
Old records are purged on the schedule this policy describes. We run retention sweeps monthly so dormant account data doesn't sit on our servers indefinitely.
Vendor Checks
Any third-party processor handling your data signs a data-handling addendum. We list the categories of vendors in this policy and update the list when partners change.
User Feedback
Privacy questions you raise through chat feed into how we rewrite confusing clauses. If a section needs clearer wording, we fix it in the next policy version.
Consistency Across Our Policy Pages
What This Policy Page Includes
Data Categories
We list exactly which fields we collect at signup, during play and at withdrawal. Each category is tied to a clear purpose so you know why we hold it.
Lawful Basis
Every processing activity is mapped to a lawful basis — contract, legal obligation or your consent. The section explains which basis applies to which data set.
Retention Table
A plain table shows how long account, transaction and marketing data is kept. When the window closes, records are deleted or anonymised on schedule.
Your Rights Block
A dedicated block walks through access, correction, deletion, portability and objection rights, with the exact email and form to use for each one.
Third Parties
We name the categories of processors — payment rails, KYC vendors, hosting — and explain what data each one sees and why it needs that data.
Version Log
At the foot of the page, a changelog records every policy revision with date and a one-line summary so you can track what shifted between versions.