Our Legal Framework
We've built 389sports around transparency and compliance. Our policies protect your account, your payments and your play across live tables, slots and sportsbook markets. Everything you need to...
Policy & Jurisdiction
389sports operates under the legal framework applicable to supported regions in Indonesia. Our terms govern account creation, deposits via DANA, OVO, GoPay and QRIS, gameplay, withdrawals and dispute resolution. We comply with local payment regulations and maintain clear records of all transactions. Your account data is encrypted and stored securely. Where local law permits, we offer our full lobby. We reserve the
right to verify identity and payment methods to protect your account and prevent fraud.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
Policy Support Channels
Legal Inquiries
Questions about our terms, privacy or compliance? Reach our legal team through the support portal in your account dashboard. We respond within 24 hours.
Account & Payment Issues
Disputes over transactions, account holds or payment reversals are handled by our compliance team. Submit details through your account settings for priority review.
Dispute Resolution
We follow a three-step resolution process: initial review, escalation and final determination. Most disputes resolve within 5 business days. Contact support to initiate.
Policy Credibility & Review
Transparent Terms
Our full terms of service are published here and updated quarterly. We notify you of material changes 30 days in advance via email and in-app notification.
Payment Compliance
DANA, OVO, GoPay and QRIS transactions are processed through licensed payment gateways. We maintain audit trails for all deposits and withdrawals in supported regions.
Data Protection
Your personal and payment data is encrypted using industry-standard protocols. We do not share your information with third parties without explicit consent.
Account Security
Two-factor authentication, session timeouts and fraud detection systems protect your account 24/7. We monitor for suspicious activity and alert you immediately.
Dispute Handling
Every dispute is logged, reviewed by our compliance team and resolved according to our published policy. You can track the status of your case in real time.
Regular Audits
Our systems and policies are reviewed quarterly by internal compliance officers. We maintain records of all policy changes and enforcement actions.
Consistency Across Our Policies
What Defines Our Legal Posture
Encrypted Transactions
Every deposit and withdrawal through DANA, OVO, GoPay or QRIS is encrypted end-to-end. Your payment details never touch our servers unencrypted.
Audit Trail
We maintain a complete record of every transaction, login and account change. You can download your transaction history anytime from your account.
Fraud Prevention
Machine learning monitors for suspicious patterns. Unusual activity triggers immediate verification. Your account is protected 24/7 without interrupting your play.
Dispute Tracking
Submit a dispute and track its status in real time. You'll see the review stage, assigned officer and expected resolution date in your dashboard.
Policy Transparency
Every rule, fee and procedure is published here. No hidden terms. Changes are announced 30 days in advance. You control what you agree to.
Supported Regions
We operate where local law permits. Your region determines which payment methods and features are available. Check your account settings to see what's active.